MSC Retail · Reviewed 18 October 2026
Refund & Cancellation Policy
Current payment status
Reviewed on 18 October 2026. The current MSC Sourcing PHP frontend does not collect payments or submit live orders. A shopping bag or checkout estimate is not a charge. This edition therefore has no automated refund request or refund payout service.
Before making a payment
When live trading is enabled, the relevant seller’s return and cancellation terms must be disclosed before payment, including the return window, eligibility, exclusions, return shipping responsibility, any permitted charges and the refund method. No universal return period, restocking fee or refund processing deadline has been approved for this platform yet.
B2C purchases
For personal purchases, confirm the policy for the specific product and seller before ordering. Damaged, incorrect, defective or missing goods should be documented with the order reference, description and suitable photos where available. Any agreed product-specific restrictions must be disclosed before purchase and cannot override mandatory consumer rights.
B2B orders and services
Business purchases may involve custom manufacturing, bulk supply, samples, inspections or services already performed. Cancellation and refund arrangements must be stated in the accepted quotation or contract, including deposits, production milestones and inspection acceptance. This policy does not automatically make deposits non-refundable or charge cancellation penalties.
How to raise an issue
Keep your invoice, payment receipt, correspondence and evidence of the issue. Use the relevant order support or MSC messenger when that service is active. Until then, contact MSC through the corporate contact details published at mscorp.org. Do not send full card numbers, passwords or one-time codes.
Review and return approval
The responsible seller and, where applicable, MSC support should review the agreed terms and evidence before giving return instructions. Do not send goods to an unconfirmed address. Return costs and deductions must follow the disclosed transaction terms and applicable law; they are not automatically assigned to the buyer by this page.
Refund payment and timing
An approved refund should use the agreed lawful payment route, normally the original method where supported. Timing depends on the seller, payment provider and bank. No automatic payout or guaranteed number of processing days is promised by the current package.
Your rights
Nothing in this policy removes mandatory rights under applicable law. Disputed charges may also have separate payment-provider procedures. This page must be reviewed and updated with the actual payment, seller support and returns process before live checkout is enabled.